Refund & Returns Policy

1. Summary

Policy	Detail
Statutory right of withdrawal (UK & EU)	14 calendar days from receipt - unopened product, full refund including standard delivery
Brookline Nutrition satisfaction policy	Up to 30 days from receipt - opened or unopened, assessed on a case-by-case basis
Defective or incorrect product	Full refund or replacement, no time limit under UK Consumer Rights Act 2015
Refund method	Original payment method
Refund processing time	Within 14 days of receiving returned goods

2. Your statutory right of withdrawal

If you are a consumer in the UK or the European Union, you have the right to withdraw from your contract with us within 14 calendar days of the day on which you (or a third party you nominate, other than the carrier) receive the goods. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Directive 2011/83/EU (EU).

To exercise the right of withdrawal, you must notify us of your decision by an unambiguous statement (for example, by email to info@vibrantvibeclean.world) before the 14-day period expires. You may use the model withdrawal form below, but are not required to.

Model withdrawal form (optional)

To: Brookline Nutrition Ltd, 14 Harley Court, London W1G 9PQ / info@vibrantvibeclean.world

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [order reference / product name]

Ordered on (*) / Received on (*): [date]
Name of consumer(s): [your name]
Address of consumer(s): [your address]
Signature of consumer(s) (only if this form is notified on paper): [signature]
Date: [date]

(*) Delete as appropriate.

After notifying us, you must return the goods to us promptly and no later than 14 days from the date of notification. You are responsible for the cost of return postage unless the goods are defective or incorrect.

We will reimburse all payments we received from you, including standard delivery costs, using the same means of payment as you used for the original transaction. We may withhold reimbursement until we have received the returned goods back or you have provided evidence of having sent them, whichever is earlier. Reimbursement will be made no later than 14 days from receipt of the returned goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Goods that have been opened and are not suitable for return for hygiene or health protection reasons, where the seal has been broken after delivery - unless the goods are defective.

3. Our 30-day satisfaction policy

In addition to your statutory rights, Brookline Nutrition offers a 30-day satisfaction-based return policy from the date of receipt. If you are not satisfied with Revixol for any reason within 30 days of delivery, please contact us at info@vibrantvibeclean.world with your order reference and a brief description of your concern. We will review each case individually and, where appropriate, issue a refund or replacement at our discretion.

This extended policy is a voluntary commitment by Brookline Nutrition Ltd and does not limit or replace your statutory rights.

4. Defective or incorrect products

If you receive a product that is defective, damaged in transit, or not what you ordered, you are entitled to a full refund or replacement under the Consumer Rights Act 2015 (UK). Please contact us at info@vibrantvibeclean.world within a reasonable time of receiving the goods, providing your order reference and a description or photograph of the issue. We will arrange collection or provide a prepaid return label at no cost to you.

5. How to initiate a return

• Email us at info@vibrantvibeclean.world with subject line "Return Request - [your order reference]".
• Include your full name, delivery address, order reference and reason for return.
• We will respond within two business days with return instructions.
• Pack the product securely and include your order reference inside the parcel.
• Send to: Brookline Nutrition Ltd Returns, 14 Harley Court, London W1G 9PQ, United Kingdom.
• We recommend using a tracked delivery service for your own protection.

6. Refund processing

Once we receive and inspect the returned goods, we will process your refund within 14 days to the original payment method. You will receive a confirmation email when the refund has been issued. Depending on your bank or card issuer, it may take a further 3-5 business days for the funds to appear in your account.

7. Contact us

For all returns and refund enquiries, contact us at info@vibrantvibeclean.world or write to Brookline Nutrition Ltd, 14 Harley Court, London W1G 9PQ, United Kingdom. We aim to respond within two business days.